Frequently Asked Questions
Everything you need to know about your fitness journey with Flex Fitness Equipment.
How long will it take to receive my fitness gear?
Standard shipping typically takes 3-7 business days depending on your location. For heavy equipment like power racks or treadmills, our specialized freight partners will contact you to schedule a delivery window.
Do you offer professional installation services?
Yes, we provide professional assembly and installation services for larger gym units in most metropolitan areas. You can select this option at checkout or contact our support team to add it to your order.
What is your return policy for gym equipment?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that return shipping costs for heavy equipment may apply.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free financing options like Afterpay and Klarna, allowing you to build your home gym now and pay over time.
Does my equipment come with a warranty?
All Flex Fitness products come with a standard manufacturer's warranty. Specific coverage varies by product type—for example, frames often have lifetime coverage while electronic components typically have 2-5 years.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.